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It only makes sense to engage with your customers where they hang out.
There’s no question your customers are spending time on social networks, whether it’s Facebook, Instagram, Snapchat, LinkedIn, Tumblr, YouTube, Twitter, or any number of other apps and websites where people are hanging out in digital form. Since you want your brand to be where your customers are, it makes sense to figure out how to grow your business using these platforms. That’s according to Jeremy Reid, founder and chairman of digital product sampling platform PINCHme. His company boasts customers such as Revlon, Kraft, L’Oréal, and P&G, a member community that is 2.7 million strong and includes 900,000 followers on social media. Here’s what he says you need to know about growing your business using the most popular social platforms.
1. It’s all about optimization.
In other words, you need to find a way to analyze your social media posts, rank them in terms of engagement, and figure out why they perform well (or don’t), adjusting what you’re putting out into the world accordingly. Listening tools Reid suggests include Social Bakers, Lexer, and Google Analytics.
2. You need to create great original content (but post it in the right places).
Doing so involves understanding trends, who your audience is, and how they want to engage with social media. A big target for PINCHme is stay-at-home mothers, because they’re the primary shoppers for the family. As such, it makes sense to post on Facebook, Pinterest, and Instagram, which 74 percent, 32 percent, and 19 percent of this demographic respectively visits on a weekly basis. So, while Snapchat and Twitter might be trendy for other audiences, it’s not where many moms are hanging out.
3. Asking questions is a great way to drive engagement.
People want their opinions to be heard. It’s just a matter of finding creative ways to encourage the sharing of them. PINCHme gives its members free consumer products to try in exchange for their feedback.
4. Sweepstakes are a great way to drive engagement.
People love having the chance to win things. And, you can exponentially grow your following by requiring them to tag a few friends to enter a contest.
5. Featuring popular blogs works, too.
Consider the popularity of how-to videos on YouTube. “It’s huge–whether it’s putting on makeup, changing a car tire, or doing an anti-aging skin care regiment, there’s somebody out there giving a tutorial in pretty much every category,” he says. “You just have to look at the number of views these people are getting, sometimes in the tens or hundreds of thousands. They’re clearly getting very strong airtime.”