If you want to run a successful company, you need to always be prepared for the unexpected. Things happen, the world is chaotic enough as it is, and running your own business doesn’t make things easier for you. In order to be successful, you need to prepare for the worst. Read the advice below, and you may just pull thorugh.
Always plan in advance
Keep your equipment up to date, maintained and clean. Set up any medical facilities, stock up on medical supplies, and practice due diligence. Worker injuries are no joke. These things happen, obviously more often at dangerous lines of work. However, they can even happen in the office. If you want to protect your people, brush up on any regulations and rules relevant to workplace safety.
You should always think about setting everything up in line with any relevant worker compensation law and do so in advance. The last thing you want is somebody getting hurt, or somebody getting sued, just because you forgot to follow regulation. Contact a law firm if you need advice. This is also a good way to protect your staff if they do any on-site work, subcontracting via your company.
Even more benign emergencies, where finances are at stake and not bodily harm, need to be prepared for. Have clear systems in place in case you’re worried about missing a deadline. Be aware of what kind of trouble your company can get into if things become difficult, and prepare accordingly.
Have your resources ready
When an issue comes up, you need to deal with it, and deal with it quickly. We already mentioned you should stock up on equipment and supplies. However, you should also keep a couple of contacts at you at all times. For example, you may have a conference set up. It’s an important meeting, and your caterer canceled. Having an extra phone number will at least help mitigate any awkwardness such a situation caused. The same goes for any emergency repairs.
On the other hand, having plans and ideas on what to do during emergencies is also a must. We refer to fire escape plans, earthquakes, etc. The same goes if you are afraid you may get robbed. But, this also refers to business options. In case of a stock market crash, what can you do then? Can you set up a plan to switch to B2B marketing and sales, for example? Do you have any contingency plans where you can reformat your company structure in case trouble arrives?
Calm down and think
The worst thing you can do in a crisis is telling somebody to calm down. Still, we are doing just that, because it is important. If you want to handle a difficult situation, you need to breathe, to relax, and to be able to think. Agitated and scared, you will just make the situation worse. Not only will you handle emergencies better if you are calm, but you will inspire your people as well.
Breathe, take some time to learn how to handle stress better. Think of it as an investment, and as a contingency plan in its own right.
Nip conflict in the bud
Any manager or boss needs to know how to talk to people, to work on his or her empathy, to develop emotional intelligence. You need to have a feel for the atmosphere at work, to figure out how people are doing, how they interact, what the situation is. This way, you can handle conflict, you can stop it before it reaches a breaking point.
Try to be understanding. People spend hours and hours every day for years with each other. Tensions are bound to happen. But if you try to discourage gossip, to set up some team building exercises, employ some seminars, you will find a way to mitigate any potential drama. Control your temper, even if the issue at hand is completely petty and minor. People sometimes cause drama, and that’s ok. Just get them on the right track.
Furthermore, if conflict has already developed, try to handle it as soon as possible. Things may be going smooth and everything is going well, but the moment crisis strikes, these hang-ups and grudges will resurface with a vengeance. A trip to HR will certainly help, or, if needed, a transfer to another department.
Focus on the long-term
When you’re in the midst of a crisis situation, you should remember your long-term goals. This will help you in a number of ways. First of all, you will be able to “detach” and observe everything as if you are not truly involved. It will give you an objective viewpoint, and it will also help you calm down. Next, it will give you something to focus on that isn’t all dark and dreary and stressful.
Focusing on your long-term goals helps by reminding you of your priorities. It can also present just how petty workplace conflicts actually are, makes everyone think of the big picture.
Bad stuff happens, it’s inevitable. The best way to pull through is to avoid it in the first place, to prepare. Learning how to handle yourself in a crisis situation is a skill any professional needs to develop. So always have a plan, breath, focus on the long-term, and try to stop fires breaking out, instead of just putting them out.