With the rapid growth in communication technologies, businesses around the world have identified their tremendous extended capabilities. With the advent of remote and flexible working, noisy, lazy landline telephones and buzzing fax machines have become almost extinct.
Businesses are now deploying several novel means of communication, including enterprise messaging platforms, for facilitating effective communication within teams and with clients and newer prospects.
A recent study conducted by research firm Gartner has revealed that the number of customers using personal assistant and messaging apps has increased by a massive 35%, with more than 3,000 people claiming that they were using virtual personal assistants (VPAs) in 2016, which indicating an upsurge of 4% as compared to 2015. The same research found a hike of 3% as compared to 2015 on the number of people using messaging apps.
There has been a shift of momentum of late towards the implementation of newer technologies, such as Machine Learning and Artificial Intelligence, into messaging platforms for the enterprises. Platform developers are progressively getting inclined towards how effective investments can be made for better implementation of these technologies for consumer as well as business use.
Some of the giant players in the enterprise messaging industry have already get hold of these trends and are consolidating on advanced developments. Apple has already announced the release of their Apple Business Chat and Google Jibe, RCS business messaging standard by Google, is also on the cards to be launched next year.
Blockchain, Artificial Intelligence, and various other technologies such as Internet of Things, AR and Virtual Reality, have already started revolutionizing the manner in which we connect, communicate, work, and manage our business lives.
ROI and business scalability are likely to be transformed by a fair margin when enterprise utilities implement these technologies. With all the scope for future, the next big thing is how we can make the most of these technologies for enhancing business efficiency.
2.Achieving business objectives
Numerous enterprises have already deployed bots to assist users in setting reminders, creating and completing their to-do lists, and much, much more. In future, bots will surely be seen setting up polls, organizing standup meetings, scheduling appointments, and drafting general responses for emails. Being repetitive activities, these tasks are quite taxing, lackluster and time-consuming, and the implementation of bots to perform these functions, businesses will save time and employees will be encouraged to focus on more important and quality tasks.
Built-in video conferencing have simplified meetings through enterprise messengers.
The next big thing:
Think of a VR application that can virtually bring people together in a virtual meeting room, no matter they are actually sitting poles apart across the globe. It can drastically accentuate the efficacy of business collaboration amongst distributed teams.
To schedule a meeting today, you typically need a lot of back and forth through emails and phone calls, which adds salt to injury by making things all the more complicated in case the meeting has to be rescheduled. With AI in the frame, headaches and hassles will be things of the past.
AI can effectively be used for checking room availabilities, calendars and probable diversions in just next to no time. In addition, it can provide valuable recommendations and insights based on your specific business requirements.
AR, VR, IoT and AI are the technologies of tomorrow and several other fascinating elements are likely to emerge from these domains. Ultimately, the only activities that will require human resources will be those related to strategy formulation and decision making.
That’s exciting, isn’t it?
By the end of the day, your choice of a messaging app for your enterprise will come down to just the one major thing: is the AI or IoT application development company understanding your needs and addressing the unique requirements of your business ?