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How AI Can Help Improve Your Customer Experience Metrics

Using Artificial Intelligence to drive better customer experiences According to the research agency Forrester, 84% of businesses are either implementing or expanding the use of...

3 Marketing Techniques You Need to Incorporate

When it comes to growing your company, there are many speed bumps you’ll have to learn to navigate. One of the steepest initial learning...

How to Instill a Spirit of Customer Service in Your Company

Your customers are the most important people in your company. If they are not taken care of, then you won't be around for long....

The FISH Story: The Philosophy That Will Change Your Business Customer...

Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience can heavily...

The FISH Story: The Philosophy That Will Change Your Business Customer...

By Sparkle Training. Businesses, no matter their industry or size, are all concerned with their customer service – especially at this age when buying experience...

Cost-Efficient Ways of Dramatically Improving Your Customer Service

One of the key guiding principles that should inform all of your customer service efforts is a cohesive commitment to great customer service starting...

5 Customer Service Secrets That Give Richard Branson's New Virgin Hotels...

CREDIT: Getty Images   Richard Branson's next billion-dollar brand won't be ferrying people to the moon. It's going to be something much more grounded than that.   Richard...

The Link Between Social, Customer Service and Sales

  If I had to sum up the impact of social media on business with just one word, I’d call it a r-evolution; it describes perfectly...

How to Give Great Customer Service in the Social Media Age

When you think of customer service, perhaps you think of a desk in a shop with a smiling lady, ready to greet and alleviate...

Revive That Old-Fashioned Extra: Excellent Customer Service

Value-added service has become all too pricey for small businesses. Yet, everyone knows how important it is to exceed customer expectations. Instead of adding more...



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